Booking Tickets to an Event

Choose the Event

• Decide on the event: First, decide which event you want to attend. This could be a concert, theater performance, sports event, exhibition, etc.

• Check the event details: Look for the event details, including the date, time, venue, ticket availability, and any accessibility options they offer.

Check for Accessibility Options

Many venues and events offer accessible services for people with additional needs, such as:

• Quiet spaces: Areas where you can go if you feel overwhelmed.

• Sensory-friendly performances: Special times when the environment is adjusted to be less overwhelming.

• Assistance services: Staff who are trained to assist people with disabilities or those who need extra help.

Check the event website or contact them: Look on the event’s website for information about accessible services. If you can’t find details, you can contact the venue directly to ask about accommodations.

Look for carer ticket information: Many events offer carer or companion tickets for individuals who need assistance. This may be mentioned under the accessibility section, or you may need to contact them directly.

Booking Tickets Online

Most events allow you to book tickets online, which is often the easiest and most convenient method. Here's how to do it:

Go to the event’s ticketing website: This could be the official event website or a third-party ticket provider (e.g., Eventbrite, Ticketmaster).

Select your tickets:

• Choose the number of tickets: Select the number of tickets you need for yourself. Be mindful of seating options if you have a preference for a quieter area or accessible seating.

• Check for carer tickets: Some events allow you to request a carer ticket at the same time as booking your own ticket. Look for options like “Carer/Companion Ticket” or “Accessibility Support.”

Add carer ticket:

• If the event offers a carer ticket, you may be asked to confirm that you need support, or you may be asked to provide information about your condition (such as a note from your doctor or a disability card). If it’s not an automatic option, you can often call or email the event organisers to request one.

• If you’re unsure about how to get a carer ticket, contact the event or venue directly. They might ask for proof that you require assistance, like a letter from your doctor or an eligibility card.

Proceed to payment: Once you have selected your tickets and carer ticket, proceed to payment. Make sure to review all the details (date, time, seats, carer ticket) before confirming your order.

Pay for your tickets: Enter your payment details (credit/debit card or other payment methods) and complete the purchase.

Booking Tickets by Phone

If booking online feels too overwhelming, you can call the venue or ticket provider directly. Here’s how to do it:

1. Find the contact number: Look for the venue or event’s contact number, often listed on their website.

2. Prepare information: Have all the event details ready (event name, date, time, location). Also, have a note prepared about your request for a carer ticket, especially if you need assistance.

3. Call to book tickets: Speak to the person on the phone and explain that you would like to book tickets and a carer ticket. Mention any specific needs you might have for seating (e.g., a quieter area).

4. Provide information for the carer ticket: You may be asked to provide evidence of your needs (e.g., a doctor’s letter or disability ID), or the representative might ask simple questions to determine your eligibility.

5. Confirm the booking: Once the tickets are booked, ask for the booking reference number and any additional information related to the event. Take note of any special accommodations arranged.

Prepare for the Event

Now that your tickets are booked, it’s time to get ready:

Check your tickets: Make sure you have the correct tickets, including the carer ticket, and review any important details (event time, date, venue, etc.).

• If you have paper tickets, keep them safe.

• If you have digital tickets, ensure they’re accessible on your phone or printed out.

Review accessibility information: If the venue offers specific accommodations (like quiet rooms or a place to go if you feel overwhelmed), make a note of them.

Plan your journey: If you need to travel to the venue, plan your route in advance, and consider how you’ll handle any unexpected delays or difficulties. If you need extra time, allow for this in your plans.

Prepare your support items: If you have sensory sensitivities or anxiety, make sure to bring any items that help you feel comfortable, such as:

• Noise-cancelling headphones or earplugs.

• A fidget toy or comfort object.

• A bottle of water or snacks.

• A calming playlist on your phone if music or sound helps you feel better.

Arriving at the Event

When you arrive at the event, here are some tips to make the experience more comfortable:

1. Arrive early: Arriving a bit early can help you get accustomed to the venue, settle in, and reduce any anxiety before the event starts.

2. Look for accessibility staff: Most venues have staff members who assist with accessibility needs. If you’re unsure where to go, ask them for help finding your seats or any designated areas for quiet.

3. Inform staff about your needs: If you need assistance or extra support, don’t hesitate to inform the staff. This could be a reminder that you need a carer ticket or help finding a quiet area.

4. Relax and enjoy the event: Once you’re settled, try to relax and enjoy the event. Remember that you can leave the area if you feel overwhelmed and return when you’re ready.

If You Need to Cancel or Modify Your Booking

In case your plans change, it’s important to know how to cancel or modify your booking:

• Check the cancellation policy: Review the event’s terms and conditions for information on refunds, cancellations, or exchanges.

• Contact the event or venue: If you need to cancel or change your booking, reach out to the event organisers as soon as possible. If you booked a carer ticket, explain your situation and ask how to handle that ticket.

Final Thoughts

Booking tickets for an event and securing a carer ticket doesn’t have to be stressful. By following a clear, step-by-step process, you can feel more confident and prepared. Whether you choose to book online, over the phone, or in person, the key is to be clear about your needs and to take things at your own pace. Planning ahead and ensuring the event has the necessary accommodations will help you have a more enjoyable experience.