Buying a Bus Ticket, Boarding a Bus, and Travel

Before Your Journey

Plan Your Journey:

• Use apps like Google Maps or Citymapper to find bus routes and schedules.

• If you’re unsure, check your local bus operator’s website or call their customer service for help.

• Write down or save the bus number, destination, and departure time.

Prepare for the Journey:

• Carry a contactless bank card, smartphone with mobile payment options, or cash (ensure you have small denominations or coins).

• Pack essentials like a water bottle, headphones, a sensory toy, or a comfort item if you think you might feel overwhelmed.

Buying a Bus Ticket

At the Bus Stop:

• Arrive at the bus stop at least 5-10 minutes early.

• Look for a sign displaying the bus stop name and the routes it serves.

When the Bus Arrives:

• Check the route number and destination displayed on the front of the bus.

• Signal the driver by raising your hand as the bus approaches. If you’re unsure it’s the right bus, you can ask the driver, “Is this the bus to [destination]?”

Purchasing Your Ticket:

• Using Contactless or Mobile Payment: Tap your contactless card or mobile device on the reader near the driver. Wait for the beep to confirm payment.

• Using Cash: Tell the driver your destination (e.g., “Single to [destination], please”). Hand over your cash, and the driver will provide a ticket and any change.

• Using a Travel Card or Pass: Tap your travel card (like an Oyster Card in London) on the reader or show your pass to the driver.

Take Your Ticket:

• If you’re given a paper ticket, keep it with you in case a ticket inspector asks for it later.

Boarding the Bus

Find a Seat:

• Look for priority seats near the front, marked for people with disabilities or those who need extra support.

• If you prefer a quieter spot, choose a seat further back but avoid standing near the driver or blocking aisles.

Secure Yourself:

• Sit down promptly and place bags on your lap or under the seat to avoid taking up extra space.

• If you feel unsteady while the bus is moving, hold onto the handrails until you’re seated.

During the Journey

What to Expect:

• The bus may stop frequently to pick up or drop off passengers.

• It may feel crowded at peak times. Use headphones or sensory tools to help manage noise or overstimulation.

• You’ll hear stop announcements or see screens displaying the next stop (on some buses). If these aren’t available, keep an eye out for landmarks near your destination.

If You Feel Overwhelmed:

• Use grounding techniques like deep breathing.

• Focus on a comforting item or listen to calming music.

Getting Off the Bus

Prepare to Exit:

• When you’re one stop away, press the “Stop” button (usually located on poles or near windows). This signals the driver to stop at the next bus stop.

• Gather your belongings and move towards the exit doors.

Exiting the Bus:

• Wait until the bus has stopped completely before standing.

• Exit through the rear doors if available, unless instructed otherwise.

Important Tips

Accessibility:

• If you have a disability, you may be eligible for a free or discounted bus pass. Check with your local council here.

• Most buses in the UK are wheelchair and mobility aid accessible.

Safety:

• Keep your belongings secure, especially in crowded buses.

• Avoid standing unless there are no seats available.

Know Your Rights:

• If the driver misses your stop, calmly let them know. They will usually stop at the next safest location.

• If you feel unsafe, sit close to the driver or near other passengers.

Resources:

• Use apps like First Bus or Stagecoach for real-time bus tracking.

• Keep the number of a trusted friend or support worker saved in your phone in case you need assistance.

Final Thoughts

With practice, using the bus will become more familiar and manageable. If anything feels overwhelming, don’t hesitate to ask for help—drivers and passengers are often happy to assist!