Buying a Train Ticket, Boarding a Train, and Travel

Before Your Journey

Plan Your Journey:

• Use apps or websites like National Rail, Trainline, or Google Maps to check train times, ticket prices, and routes.

• Write down the departure station, train time, platform (if available), and destination.

Prepare for the Trip:

• Pack essentials like water, snacks, headphones, a sensory toy, or a comfort item.

• Bring your payment method (contactless card, mobile wallet, or cash).

• If you need assistance, you can book Passenger Assist in advance via your train company’s website or by calling them. This provides help boarding, navigating stations, or carrying luggage.

Buying Your Train Ticket

Online:

• Use apps like Trainline or National Rail to purchase tickets. Select options such as “Anytime,” “Off-Peak,” or “Advance” tickets depending on your travel needs.

• Save an e-ticket to your phone or print it out at home.

At the Station:

• Ticket Machine:

  • Locate a self-service ticket machine (usually near the entrance).

  • Select your destination and ticket type. Choose between single, return, or open return tickets.

  • Pay using cash, card, or mobile payment. The machine will print your ticket.

  • Ticket Counter:

    • Go to the ticket office and tell the staff your destination. You can also ask for advice on ticket types or travel times.

Discounts:

• If you’re eligible, use a railcard (e.g., 16-25 Railcard, Disabled Persons Railcard) for discounted fares. Apply for one online here.

At the Station

Find Your Platform:

• Check the departure board for your train’s platform number. The board displays train times, destinations, and platform details.

• If you’re unsure, ask station staff for help.

Ticket Validation:

• If there are ticket barriers, insert your ticket into the slot or scan the QR code. The barrier will open for you.

• If no barriers are present, keep your ticket handy for inspection.

Wait for Your Train:

• Go to the platform and wait behind the safety line (yellow line). Use your sensory tools if the environment feels overwhelming.

Boarding the Train

When the Train Arrives:

• Wait for passengers to get off before boarding.

• Look for doors marked with accessibility signs if you need step-free access or extra support.

Find a Seat:

• Look for available seats. Priority seats near the doors are for people with disabilities or those needing extra support.

• If you’ve reserved a seat, check the reservation labels above the seats.

Store Your Belongings:

• Place bags in the overhead racks, under your seat, or in the luggage storage area.

During the Journey

What to Expect:

• The train may stop at multiple stations. Announcements will usually inform you of the next stop.

• Noise levels may vary. Use headphones or a sensory item if you feel overwhelmed.

Ticket Inspection:

• A conductor may check tickets during the journey. Show your paper or digital ticket when asked.

If You Feel Overwhelmed:

• Focus on a calming activity like reading, listening to music, or using a grounding technique.

• Move to a quieter carriage if the train is too crowded (if possible).

Arriving at Your Destination

Prepare to Exit:

• Listen for the announcement of your stop or watch the electronic display.

• Gather your belongings and move toward the exit doors.

Exiting the Train:

• Wait for the train to stop completely before getting up.

• Use the buttons near the door to open it if they don’t open automatically.

Ticket Validation (if applicable):

• Insert your ticket into the exit barriers or scan your QR code.

Important Tips

Accessibility:

• If you need extra help, use the Passenger Assist service, which can be booked in advance. They can guide you through the station, help you board, and find your seat.

Safety:

• Keep your belongings close to you, especially in busy stations or on crowded trains.

• Stand behind the yellow safety line on platforms.

Know Your Rights:

• If your train is delayed or cancelled, you may be entitled to a refund or compensation. Ask staff or check your train company’s website for their Delay Repay policy.

Resources:

• Use the National Rail Enquiries helpline (03457 48 49 50) for assistance.

• Consider saving the number of a trusted person or support worker in case of emergencies.

Final Thoughts

With preparation and practice, train travel will become more manageable. Don’t hesitate to ask for help—station staff and conductors are there to assist you!