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How to Get Help from Citizens Advice

Getting help from Citizens Advice can be a great way to manage various issues. They offer a wide range of services, including advice on benefits, housing, debt, legal issues, and more.

Here's a step-by-step guide to help you with how to get help from Citizens Advice.

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How to Get Help from Adult Social Care Services

Asking for an assessment of need from Adult Social Care can feel overwhelming. However, understanding the process step by step can make it more manageable. Below is a detailed guide to help you navigate the process and understand the support that Adult Social Care can offer you.

Here's a step-by-step guide to help you with how to get help from Adult Social Care Services.

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Advocacy Services

You have the right to have an advocate at meetings both in the workplace and with healthcare professionals. An advocate can provide support by helping you communicate your needs, ensuring you understand your rights, and offering assistance during discussions.

Here's a step-by-step guide to help you understand and access advocacy services.

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How to Find and Work with a Support Worker or Advocate

This comprehensive guide provides steps with examples to help you navigate the process of finding and working with a support worker or advocate. It includes resources and suggestions to ensure you receive the best support tailored to your needs.

Here's a step-by-step guide to help you understand how to find and work with a support worker or advocate.

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Mental Health Act Rights

The Mental Health Act 1983 (in England and Wales) is a key piece of legislation that governs the care, treatment, and rights of individuals with mental health conditions. It applies to people who may be detained or treated against their will under certain conditions. While the Act primarily addresses individuals with mental health issues, it can also intersect with conditions such as autism when they affect mental health or lead to behaviours that might require mental health support.

Here's a step-by-step guide to help you understand Mental Health Act rights.

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Rights with Police Involvement

You are entitled to reasonable adjustments if you are arrested and detained by the police. These adjustments are designed to ensure that you are treated fairly and with dignity, considering your specific needs. Below is an overview of what reasonable adjustments you should be entitled to while in police custody and until you are released on bail.

Here's a step-by-step guide to help you understand your rights with police involvement.

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The Right to Choose (NHS)

The right to choose is an important part of the NHS in the UK, giving patients the right to make informed decisions about their healthcare. This right allows you to have more control over your treatment, particularly when it comes to selecting healthcare providers and treatment options. Below is a clear explanation of the right to choose.

Here's a step-by-step guide to help you understand the Right to Choose (NHS).

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Request for Reasonable Adjustments (with template)

If you have needs that require extra support, it’s important to request reasonable adjustments to ensure that meetings or appointments are accessible and manageable for you. This can help reduce stress, ensure clear communication, and give you the best chance to engage fully.

Here's a step-by-step guide to help you know how to request for reasonable adjustments (with template).

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Discrimination and Bullying in the Workplace

If you feel like you're being discriminated against or bullied in the workplace, it's essential to take action to protect your rights and well-being. Discrimination or bullying is unacceptable and often illegal, so you should take steps to address the situation effectively.

Here's a step-by-step guide to help you address discrimination and bullying in the workplace.

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Applying for a Blue Badge

Applying for a Blue Badge, which allows you to park in designated disabled parking spaces, can be helpful if you struggle with accessing certain places.

Here's a step-by-step guide to help you understand applying for a blue badge.

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Applying for a Nimbus Access Card

The Nimbus Access Card is a card designed for people with disabilities or health conditions that affect their daily life. It translates your needs into simple symbols to help businesses and organisations understand your requirements, making it easier to access services.

Here's a step-by-step guide to help you with applying for a Nimbus Access Card.

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Applying for a CEA Card

The Cinema Exhibitors' Association (CEA) Card allows people with disabilities to bring a carer or companion to the cinema with them for free, making it easier for those who need support to enjoy films.

Here's a step-by-step guide to help you with applying for a CEA Card.

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The Sunflower Lanyard Scheme

The Sunflower Lanyard Scheme is a discreet way for individuals with hidden disabilities, to signal to others that they may require additional support, understanding, or patience. The lanyard is green with a pattern of bright yellow sunflowers and is widely recognised across the UK.


Key Features of the Scheme:


  • It is voluntary and free to wear.

  • There is no requirement to prove your condition or disability.

  • It is recognised in many public places, including airports, supermarkets, train stations, and hospitals.


Here's a step-by-step guide to help you understand the Sunflower Lanyard Scheme.

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Making a Complaint (and Template)

Making a complaint about a service can feel intimidating. However, with a clear and structured approach, you can express your concerns effectively while minimising stress.

Here's a step-by-step guide to help you with making a complaint (and template).

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Making a Complaint About an NHS Service (and Template)

Making a complaint about an NHS service is an important way to address concerns and ensure you receive the appropriate care and treatment. If you feel dissatisfied with the service you’ve received, or if your needs were not properly supported, you have the right to make a formal complaint.

Here's a step-by-step guide to help you with making a complaint about an NHS service (and template).

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Making a Complaint About the Police (and Template)

If you feel that you have been treated unfairly or inappropriately by the police or during your time in custody, you have the right to make a formal complaint. The process is designed to ensure accountability, transparency, and fairness.

Here's a step-by-step guide to help you with making a complaint about the police (and template).

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Steps to Appeal a Denied Claim for Financial Support

If your disability support claim, such as Personal Independence Payment (PIP), is denied, it can feel overwhelming. This step-by-step guide provides a detailed breakdown of the appeal process, practical examples, and contacts to help you at every stage.

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How to Register to Vote

Changing your address for voting purposes and applying for a postal or proxy vote can feel overwhelming. However, breaking down the process into smaller, manageable steps can help reduce stress.

Here's a step-by-step guide to help you understand how to register to vote.

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Getting Support from Disabled Students Allowance (University)

This guide provides information on the types of technology and support available through DSA, how to access and use it, in-depth steps for navigating the process, and details on who to contact at your university if you need further support.

Here's a step-by-step guide to help you with getting support from Disabled Students Allowance (University).

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What to Do if You Are a Witness or Victim of a Crime

Being a witness or victim of a crime can be a distressing experience. This guide provides clear instructions to help you know what to do, who to contact, and how to stay safe.

Here's a step-by-step guide to help you understand what to do if you are a witness or victim of a crime.

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