Steps to Appeal a Denied Claim for Financial Support
If your disability support claim, such as Personal Independence Payment (PIP), is denied, it can feel overwhelming. This step-by-step guide provides a detailed breakdown of the appeal process, practical examples, and contacts to help you at every stage.
Understand Why Your Claim Was Denied
Before appealing, you must understand why the Department for Work and Pensions (DWP) denied your claim.
Read the Decision Letter Carefully:
Check how many points you were awarded for each activity and compare this with the points required for eligibility.
Example: You may have been awarded 6 points for daily living, but 8 points are required for the standard rate.
Make Notes:
Write down areas where you disagree with the decision.
Example: “I cannot prepare meals safely, but the DWP stated I can.”
Contact the DWP for Clarification:
If you need more information, call the DWP using the number on your decision letter.
Example: “Can you explain how you assessed my ability to manage therapy?”
Gather Evidence:
Identify additional evidence you could submit to support your appeal, such as letters from doctors or support workers.
Helpful Contacts for Clarification:
PIP Enquiries (DWP): 0800 121 4433
Open Monday to Friday, 8 am–6 pm.
Citizens Advice: For help understanding your decision letter.
www.Citizensadvice.org.uk | Phone: 0800 144 8848
Request a Mandatory Reconsideration
A mandatory reconsideration is the first stage of the appeal process.
Contact the DWP:
Request a mandatory reconsideration within one month of the decision date.
Call, write, or use the online service to make your request.
Explain Why You Disagree:
Be specific about why the decision is wrong and provide evidence to support your case.
Example: “The decision states I can walk 50 meters unaided, but my physiotherapist’s report shows I can only walk 20 meters with a stick.”
Submit Supporting Evidence:
Include:
A letter from your GP or specialist.
Reports from therapists or support workers.
A diary of how your condition affects you daily.
Keep Records:
Keep copies of everything you send and note the date you submitted your request.
Wait for the Mandatory Reconsideration Notice:
This notice explains whether the DWP has changed its decision.
Helpful Contacts for Support with Mandatory Reconsideration:
Scope: Free advice on disability appeals.
www.scope.org.uk | Phone: 0808 800 3333
Advicelocal: Find welfare rights advice near you.
Appeal to a Tribunal
If the mandatory reconsideration does not change the decision, you can appeal to an independent tribunal.
Submit an Appeal:
Use form SSCS1 or appeal online through the HM Courts and Tribunals Service.
Provide the Mandatory Reconsideration Notice:
This document is required to appeal.
Explain Your Reasons:
Clearly state why you believe the decision is wrong.
Example: “The decision awarded me 0 points for managing therapy, but I need daily assistance to take medication.”
Choose Your Hearing Type:
Oral Hearing (Preferred): Attend in person or remotely to explain your case.
Paper Hearing: A decision is made without your attendance.
Prepare Your Evidence:
Gather medical reports, personal statements, and other documents.
Example: A letter from your GP confirming your difficulty with mobility.
Practice Explaining Your Case:
Rehearse what you’ll say with a trusted friend or support worker.
Bring a Representative:
A representative, like a welfare rights officer, can speak on your behalf.
Attend the Hearing:
Answer questions honestly and provide examples of how your condition affects you.
Helpful Contacts for Tribunal Support:
Citizens Advice: Tribunal preparation and representation.
Disability Law Service: Free legal advice for disabled individuals.
www.dls.org.uk | Phone: 020 7791 9800
Gather and Submit Evidence
Strong evidence can significantly improve your chances of success.
Examples of Evidence to Include:
Medical Reports:
From GPs, specialists, or occupational therapists.
Statements from Carers or Family:
Descriptions of the assistance you need daily.
Personal Diary:
A detailed log of your difficulties over several weeks.
Photos or Videos:
Showing adaptations or aids you use in your home.
How to Submit Evidence:
Send copies to the tribunal by post or upload them online if using the digital appeal service.
Seek Additional Support
Key Contacts:
National Autistic Society: Support for autistic people navigating benefits.
www.autism.org.uk | Phone: 0808 800 4104
Turn2Us: Help with accessing benefits and grants.
www.turn2us.org.uk | Phone: 0808 802 2000
Benefits and Work: Guides and advice for disability benefits.
Local Council Welfare Advisors:
Contact your council’s welfare rights service for advice and support.
Manage Stress During the Process
Steps to Reduce Stress:
Break Tasks Into Smaller Steps:
Focus on one form or document at a time.
Ask for Help:
Let someone you trust assist with phone calls or paperwork.
Use Relaxation Tools:
Apps like Calm or Headspace offer short, guided meditations.
Helplines for Emotional Support:
Samaritans: For emotional support at any time.
Phone: 116 123
Mind (Mental Health Support):
www.mind.org.uk | Phone: 0300 123 3393
Track Your Progress
Create a Timeline:
Week 1: Review the decision letter and gather evidence.
Week 2: Request a mandatory reconsideration.
Weeks 3–5: Await the outcome.
Week 6: If needed, submit a tribunal appeal.
Additional Resources
Scope Benefits Calculator: Check eligibility for other benefits.
GOV.UK Appeals Guidance: Detailed information on the appeals process.
Final Thoughts
This guide provides detailed steps, examples, and resources to help you appeal a denied disability claim with confidence. Use the contact information and tools to seek support at any stage of the process.